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Customer Service Best Practices - BPCS
This resource includes 38 training tools, case studies, job aids and articles that will give you solutions to improving virtually any customer service process.
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The Customer Service Intervention - CSINT
Are you struggling every day to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? Its time for an intervention.
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The Service Pro: Better, Faster and Different Workshop - SPBFPD
Overview: A comprehensive program targeting customer service IN's and OUT's, ideal for today's competitive market. Program includes DVDs, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
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Excuses, Excuses, Excuses - EEE
This is a book that will help anyone who deals with customers. It is a wonderful blend of wisdom and insight that deals with the everyday relationships between the customer and service representative.
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Learning Points: 100 Activities and Actions for Customer Service Excellence w/CD - LPCS
With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects, and your customers deserve.
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Stories They Will Remember - STWR
Have you ever needed just the right story to drive home your message in a speech, presentation, training session or meeting? Then this book is for you.
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Superior Client Service for Financial Institutions: Coaching Handbook 5-Pack - SCSCH
Give your service personnel the cutting-edge skills they need to move their phone performance from "good" to "superior." This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed to create superior interactions with financial clients. While the materials focus on providing service by phone, many of the concepts translate readily into face-to-face interactions.
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